Article Written By: Caryn Livingston

Los Angeles-based Pacific Air Cargo is adding cargo tracking for customers through its company website.

Cargo loaded via the nose of a 747F

PACTRAK allows users to set messaging preferences for shipment notifications and features a personalized dashboard for each user, with cargo trackable by Air Waybill number, according to a release from Pacific Air Cargo. Available data in the shipment information includes specific shipment details around total pieces, weight and proof of delivery, along with shipment progress tracked through the service, according to a demo of the service.

Features of the new platform include several options to export information related to open airbills and invoices, according to the demo. Users can set message notification preferences for SMS texts, email or both for various points during the shipment process.

Within Pacific Air Cargo’s system, the tracking and notification process begins when an Air Waybill is created when the shipment is dropped off and is eventually closed out when the consignment is uplifted at its destination, triggering a final notification from the airline, a spokesperson told Air Cargo World. The carrier treated Amazon’s model for customer notifications as its “gold standard,” the spokesperson said of the new system.

Customers with an account will be able to view a full history of current and recent shipments in their dashboard, according to the release. Customers without an account will have access to a quick tracking option to look up a shipment by Air Waybill number.

Pacific Air Cargo is not alone among cargo operators recently improving cargo-tracking capabilities, which have increased in demand during the pandemic. Unisys added software functionality for piece-level status and location tracking in support of carrier and forwarder customers earlier this year, and Southwest Cargo rolled out cargo scanning across its network during 2020.