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FAQs2021-03-18T23:02:22+00:00

FAQs

Can I track a shipment?2021-03-03T02:57:01+00:00

Cash customers can track on our website with their AWB number.

Where do you fly/ship to?2021-03-03T02:55:52+00:00

To & from LAX – HNL, Neighbor Islands, PPG and GUM

What restrictions do you have on shipping live animals (AVI)?2021-03-03T02:56:23+00:00

The Kennels have to be IATA approved and all custom-made kennels, must have lifting handles or ropes attached to the sides. AVI is not available of our flights to PPG or GUM.

Does PAC accept all dog breeds?2021-03-03T02:56:46+00:00

Yes we do and there here is a waiver that will need to be signed by the shipper.

Do you ship to the neighbor islands of Hawaii?2021-03-03T02:58:33+00:00

Yes we do ship to the main neighbor islands, except Molokai & Lanai.

How can I ship other types of animals (goats, pigs, chickens, etc.)?2021-03-03T02:58:58+00:00

You should contact livestock shippers, Pacific Air Lift or Latigo.

Where are the LIVE ANIMALS (AVI) loaded in the plane?2021-03-03T03:00:06+00:00

On the Main deck which is pressurized and temperature-controlled (60F-65F)?

Does anyone check on the live animals (AVI) during flight?2021-03-03T03:00:34+00:00

Yes but only if the crew members need to go down to the main deck (B747F).

What are the length, height, width, and weight restrictions for hard freight?2021-03-03T03:00:52+00:00

It depends on the rest of the dims (dimensions), max weight is 12,000 – 15,000 lbs, anything over that will need to get approval from the Carriers Special Loads dept.

What are your hours of operation?2021-03-03T03:02:36+00:00

HNL Station: Monday to Saturday: 7:00am – 7:00pm. Sunday: 7:00am – 5:00pm.
LAX Station: Monday to Friday: 7:00am to 10:00pm Saturday: 8:00am to 1:00pm Sunday: Closed.
(Note – All times are local)

Where are you located?2021-03-03T03:02:57+00:00

HNL – 111 Keehi Pl. Honolulu, HI 96819
LAX – 5908 Avion Drive, Los Angeles, CA. 90045

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