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FAQs2025-01-06T18:11:07+00:00

FAQs

Can I track a shipment?2025-03-01T03:25:59+00:00

Customers can track on our website with their AWB number.

Where do you fly/ship to?2024-02-21T23:54:51+00:00

To & from LAX – HNL, Neighbor Islands, PPG, and GUM

What restrictions do you have on shipping live animals (AVI)?2025-03-01T03:28:12+00:00

The Kennels have to be IATA approved and all custom-made kennels, must have lifting handles or ropes attached to the sides. AVI is not available of our flights to PPG.  AVI is available on flights to GUM with special arrangements with PAC Sales Team only.

Does PAC accept all dog breeds?2024-02-21T23:53:44+00:00

Yes, we do and there here is a waiver that will need to be signed by the shipper.

Do you ship to the neighbor islands of Hawaii?2021-05-17T19:23:55+00:00

Yes we do ship to the main neighbor islands, except Molokai & Lanai.

How can I ship other types of animals (goats, pigs, chickens, etc.)?2024-02-21T23:54:17+00:00

You should contact livestock shippers: Pacific Air Lift or Latigo.

Where are the LIVE ANIMALS (AVI) loaded in the plane?2025-03-01T03:26:24+00:00

On the Main deck which is pressurized and temperature-controlled (60F-65F)

Does anyone check on the live animals (AVI) during flight?2024-02-21T23:53:17+00:00

Yes, but only if the crew members need to go down to the main deck (B747F).

What are the length, height, width, and weight restrictions for hard freight?2021-05-17T19:23:12+00:00

It depends on the rest of the dims (dimensions), max weight is 12,000 – 15,000 lbs, anything over that will need to get approval from the Carriers Special Loads dept.

What are your hours of operation?2021-12-15T22:32:02+00:00

HNL Station: Monday to Saturday: 7:00am – 7:00pm. Sunday: 7:00am – 5:00pm.
LAX Station: Monday to Friday: 7:00am – 2:00am. Saturday: 8:00am – 12:00pm. Sunday: 6:00pm – 2:00pm.
(Note – All times are local)

Where are you located?2023-10-28T03:17:24+00:00

HNL – 111 Keehi Pl. Honolulu, HI 96819
LAX – 5625 W. Imperial Hwy., Los Angeles, CA. 90045

Have a media, advertising, or PR inquiry?2024-02-21T23:52:22+00:00

We love helping customers with their freight forwarding needs. Please fill out the form below and our team of experts will get back to you within 1 business day. If this is regarding a media, public relations, or marketing inquiry, please Contact Paul Skellon by email at [email protected] or by phone at +1-808-834-7977 ext. 2305.

Do you ship Pets to Guam?2025-03-01T03:27:19+00:00

Yes, we ship pets from Honolulu to Guam with special arrangements with PAC Sales Team only.

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