FAQs

Can I track a shipment?

Customers can track on our website with their AWB number

Where do you fly/ship to?

To & from LAX – HNL, Neighbor Islands, PPG, and GUM

What restrictions do you have on shipping live animals (AVI)?

The Kennels have to be IATA approved and all custom-made kennels, must have lifting handles or ropes attached to the sides. AVI is not available of our flights to PPG.  AVI is available on flights to GUM with special arrangements with PAC Sales Team only.

Does PAC accept all dog breeds?

Yes, we do and there here is a waiver that will need to be signed by the shipper.

What precautions can I take to ensure the welfare of my pet during shipping?

In addition to compliance with federal regulations and airline company policy, there are several precautions the owner/shipper can take to ensure the welfare of a shipped pet.

  • Airlines generally require health certificates from all shippers. So, it’s a good idea to have a licensed veterinarian examine animals within ten days prior to shipment and issue a certificate stating that the animal is in good health.
  • Pets shipped as cargo are always in a pressurized compartment.
  • Before traveling, accustom your pet to the kennel in which it will be shipped. Make sure that the door latches securely.
  • Do not give your pet solid food in the six hours prior to the flight, although a moderate amount of water and a walk before and after the flight is advised.
  • Do not administer sedation to your pet without the approval of a veterinarian and provide a test dose before the trip to gauge how the pet will react.
  • Be sure to reserve a space for your pet in advance and inquire about time and location for drop-off and pick-up.
  • Try to schedule a non-stop flight; avoid connections and the heavy traffic of a holiday or weekend flight.
  • For overseas travel (including Hawaii), inquire about any special health requirements such as quarantine.
  • Write your name, address, and phone number on the kennel, and make sure your pet is wearing a tag with the same information. Consider purchasing a temporary tag showing your destination address and phone number. Bring a photo of your pet in case, in the unlikely event, it is lost.
  • With careful planning, your pet will arrive safely at its destination.

To learn more, please download the pet transport information.

Are there any regulations or responsibilities I should be aware of when shipping a live animal by air?

Over two million pets and other live animals are transported by air every year in the United States. Federal and state governments impose restrictions on transporting live animals. In addition, each airline establishes its own company policy for the proper handling of the animals they transport. As a shipper or owner, you also have a responsibility to take the necessary precautions to ensure the well-being of the animal you ship.

  • Dogs and cats must be at least eight weeks old and must have been weaned for at least five days. Cages and other shipping containers must meet the minimum standard for size, ventilation, strength, sanitation, and design for safe handling.
  • No more than 2 small animals, 6 months of age or less, weighing no more than 20 lbs. each, may be transported in the same kennel and they must be of comparable size and weight. Furthermore, the kennel must have enough room for the animal to stand and turn without being impeded. Animals 6 months of age or older must be in their own kennel, appropriate to their size. The animal must be able to turn around and stand up inside the kennel without it impeding or causing the animal to slouch due to size of the kennel.
  • Dogs and cats must not be brought to the airline for shipping more than four hours before departure. (Six hours is permitted if shipping arrangements are made in advance.)
    If puppies or kittens less than 16 weeks of age are in transit more than 12 hours, food and water must be provided.
  • Older animals must have food at least every 24 hours and water at least every 12 hours. Written instructions for food and water must accompany all animals shipped regardless of the scheduled time in transit.
  • Animals may not be exposed to temperatures less than 45°F unless they are accompanied by a certificate signed by a veterinarian stating that they are acclimated to lower temperatures.
  • Animals cannot be shipped COD.
Do you ship Pets to Guam?

Yes, we ship pets from Honolulu to Guam with special arrangements with PAC Sales Team only.

Do you ship to the neighbor islands of Hawaii?

Do you ship to the neighbor islands of Hawaii?

How can I ship other types of animals (goats, pigs, chickens, etc.)?

You should contact livestock shippers: Pacific Air Lift or Latigo.

Where are the LIVE ANIMALS (AVI) loaded in the plane?

On the Main deck which is pressurized and temperature-controlled (60F-65F)

Does anyone check on the live animals (AVI) during flight?

Does anyone check on the live animals (AVI) during flight?

What are the length, height, width, and weight restrictions for hard freight?

It depends on the rest of the dims (dimensions), max weight is 12,000 – 15,000 lbs, anything over that will need to get approval from the Carriers Special Loads dept.

What are your hours of operation?

HNL Station: Monday to Saturday: 7:00am – 7:00pm. Sunday: 7:00am – 5:00pm.
LAX Station: Monday to Friday: 7:00am – 2:00am. Saturday: 8:00am – 12:00pm. Sunday: 6:00pm – 2:00pm.
(Note – All times are local)

Where are you located?

HNL – 111 Keehi Pl. Honolulu, HI 96819
LAX – 5625 W. Imperial Hwy., Los Angeles, CA. 90045

Have a media, advertising, or PR inquiry?

We love helping customers with their freight forwarding needs. Please fill out the form below and our team of experts will get back to you within 1 business day. If this is regarding a media, public relations, or marketing inquiry, please Contact Paul Skellon by email at paul.skellon@pacificaircargo.com or by phone at +1-808-834-7977 ext. 2305.

What are the locations and operating hours of the RFS Road Feeder service?
SEA – Seattle, WA
2507 Frank Albert Rd E, Ste C 115
Fife, WA 98424
Hours of Operation: Monday – Friday
Recommended Tender 20:00, Actual Cut Off 22:00
SFO – San Francisco, CA
30108 Eigenbrodt Way, Ste 100Union City, CA 94587
Hours of Operation: Monday – Friday
Recommended Tender 20:00, Actual Cut Off 22:00
LAS – Las Vegas, NV
Arrowhead Commerce Center, Bldg. 153650 E Post Rd, Ste ALas Vegas, NV 89120
Hours of Operation: Monday – Friday
Recommended Tender 20:00, Actual Cut Off 22:00
PHX – Phoenix, AZ
3333 S 7th St, Ste 130Phoenix, AZ 85050
Hours of Operation: Monday – Friday
Recommended Tender 19:00, Actual Cut Off 21:00
RNO – Reno, NV
(Agent Sierra Airfreight Express)
748 Spice Islands DrSparks, NV 894
Hours of Operation: Monday – FridayRecommended Tender 16:00, Actual Cut Off 18:00
DFW – Dallas, TX
3800 Cabell RdIrving, TX 75063
Hours of Operation: Monday – Friday
Recommended Tender 20:00, Actual Cut Off 22:00
IAH – Houston, TX
19220 Kenswick DrHumble, TX 77338
Hours of Operation: Monday – Friday
Recommended Tender 16:30, Actual Cut Off 18:30
ORD – Chicago, IL
250 Wille RdDes Plaines, IL 60018
Hours of Operation: Monday – Friday
Recommended Tender 17:00 Actual Cut Off 19:00
JFK – New York, NY
230-59 Intl Airport Center Blvd, Ste 190 Jamaica, NY 11413
Hours of Operation: Monday – Friday
ATL – Atlanta, GA
2750 Southpoint DrForest Park, GA 30297
Hours of Operation: Monday – Friday
Recommended Tender 19:00, Actual Cut Off 21:00
MIA – Miami, FL
3405 NW 72nd Ave, Unit A, Miami, FL 33122
Hours of Operation: Monday – Friday
Recommended Tender 18:00, Actual Cut Off 20:00
What are the transit times for the RFS Road Feeder service routes?
Origin
Destination
Transit Time
SEA
LAX
2
SFO
LAX
1
LAS
LAX
1
PHX
LAX
1
DFW
LAX
2
IAH
LAX
2
ORD
LAX
3
JFK
LAX
3
ATL
LAX
3
MIA
LAX
3
RNO
LAX
2
LAX
SEA
2
LAX
SFO
1
LAX
LAS
1
LAX
PHX
1
LAX
DFW
2
LAX
IAH
2
LAX
ORD
3
LAX
JFK
3
LAX
ATL
3
LAX
MIA
3
LAX
RNO
2

Airport Key
ATL – Atlanta, GA
DFW – Dallas, TX
IAH – Houston, TX
JFK – New York, NY
LAS – Las Vegas, NV
LAX – Los Angeles, CA
MIA – Miami, FL
ORD – Chicago, IL
PHX – Phoenix, AZ
RNO – Reno, NV
SEA – Seattle, WA
SFO – San Francisco, CA

On time, on budget, reliable service.